ISMM Level 2 Award in Understanding Selling to Customers
Vocationally Related Qualifications designed for new or aspiring sales professionals or students in secondary or further education with little or no experience of sales. Learners are not required to have any prior learning in sales or any work experience in sales but they may have some experience of buying or retail.
Who are these qualifications for?
Level 2 qualifications are Vocationally Related Qualifications designed for new or aspiring sales professionals or students in secondary or further education with little or no experience of sales. Learners are not required to have any prior learning in sales or any work experience in sales but they may have some experience of buying or retail.
We do not specify entry requirements for these qualifications, but centres are required to ensure that learners admitted to the programme have sufficient experience, aptitude and ability at the right level to undertake the learning and assessment.
This unit aims to develop the knowledge and understanding of selling to customers. The unit aims to encourage sales performance in a number of areas but in particular after initial contact has been made with customers. The unit includes identifying your customer’s buying needs, promoting benefits and features of your organisation’s products and services, responding to and resolving customer objections and agreeing mutually beneficial terms and conditions. The unit also requires you to know how to respond to verbal and non-verbal buying signals, both negative and positive, as well as good levels of knowledge and understanding of your organisation’s products and services.
All with your free membership
The Affiliate grade is assigned to those currently registered with the ISMM when studying for an ISMM sales or marketing qualification .
A whopping 98% of members say they would recommend membership to colleagues. The finding comes from recent research among ISMM members, which reinforces the value of ISMM membership to sales professionals. Hundreds of ISMM members provided feedback on the value of belonging to professional associations. Typical reasons included keeping in touch with the latest developments in their field, networking, and professional credibility and recognition.
ISMM membership – the mark of a professional
“Professional recognition” is cited as a key reason for joining a professional association by eight out of 10 of them (82%). Other benefits perceived by many as important include best practice (cited by 56%), specialised information (55%) networking (47%), and education (43%).
Their words, not ours…
What members say about ISMM membership:
ISMM is a thoroughly professional organisation dedicated to furthering the pursuit of sales best practice.
Belonging to the ISMM has allowed me to gain professional recognition for my skills and experience. This has helped me gain new employment opportunities over the past few years.
It’s a vital tool for guidelines in business and personal behaviour in all transactions. A key source of business and professional information for decision-making to manage challenges and grow business.
A winning professional body of people, ideas and publications with vision and understanding of what a true sales professional needs to aid career development through successful selling.
I’ve been very pleased with the benefits of membership over many years – great insight and quality advice from respected sales specialists.
I genuinely believe that ISMM membership gives you credibility with potential clients. Additionally, the plethora of information available through the ISMM magazine articles is an invaluable aid to all salespeople – use it to your advantage to confirm that credibility! The Institute is the body for sales professionals and a must for those in or aspiring to sales/sales and marketing management.
The ISMM facilitates ongoing, professional training. The magazine [Winning Edge] always has articles that challenge, update and renew sales thinking. Every sales professional should consider being part of this specialist group for our industry.