This unit aims to provide the skills necessary for inbound or outbound sales calls.

This unit is about identifying, developing and closing sales over the phone.

The unit includes identifying your customer’s buying requirements, promoting benefits and features of your organisation’s products/services, responding to and resolving customer objections and agreeing mutually beneficial terms and conditions.

The unit also requires you to pick up and respond to verbal and non-verbal buying signals, both negative and positive, as well as demonstrating good levels of knowledge and understanding of your organisation’s products and/or services.

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