Leading a Culture for Responsible Selling

The aim of this unit is to support knowledge and understanding necessary to identify and implement an ethically, legally and socially responsible sales culture in a sector.

Organisations must obey the law in key areas such as health and safety, employment, finance and organisation law.  Most importantly for salespeople, organisations must obey contract law and avoid illegal activity such as misrepresentation.  They are also responsible for the security of customer data. Most organisations have to work within specific regulations and ethical frameworks for their sector.